plasmacoolstore.com Frequently Asked Questions

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Can I order by telephone? Can I order over a secure internet connection? Can I order if I'm outside the U.S. and Canada? How do I add/make changes to the quantity of an item in my shopping cart? Do I have to have a credit card or a debit card? Which credit/debit cards do you accept? How do I change my order? How do I return a product if I don't have the invoice or packing slip? How do I know if you've received my return package? Where do I send my return?   Is your website secure? What is your Privacy Policy?   Who do I call or email if I have a question?   Who do I contact if I have a question about my product? My unit does nothing. What should I do? Is the LCD light flashing? My unit is tripping or shutting off even after I hit the reset button? What is Arc-Fault Circuit Interruption (AFCI)? Why is Arc-Fault Technology Needed? The air conditioner does not function properly The unit is noisy The remote control does not function Is it necessary to vent the unit? How often should the air conditioner be drained? Is it possible to connect an additional exhaust hose? How can I get a copy of the instruction book (owner's manual) for my unit?

• Ensure that you have power supply and that your outlet works
• Be sure that the Green Light is on (AFCI Plug) - if not, press the re-start button

• Plasma Cool's new PLM series of portable AC is equipped with a special plug that helps prevent the risk that result from arcing faults. The plug is called AFCI(arc fault circuit interruption) and basically means that the plug will trip if any danger of arcing exists and by doing so , prevents the build up of heat that may eventually cause a fire.
  
• The plugs are very sensitive to the conditions that may indicate arcing and tripping may occur even when the arcing is not (yet) threatening. In conjunction with circuit or wiring issues, the surges in power use when the compressor kicks in may exacerbate the problem further.
  
• If tripping occurs, try and use the product in a different circuit (not just another outlet which may be part of the same circuit). If tripping does not occur, this may indicate a problem with the circuit that did cause tripping. It may be a good idea to have a electrician come in and check the circuit.
  

• AFCI technology is a new class of protective device that provides protection against dangerous arcing faults. AFCI circuits distinguish normal transients in an electrical system while recognizing the electrical characteristics that are unique to dangerous arcing conditions, de-energizing the affected circuit when the fault is detected.
  
• Hazardous arc-fault conditions can result in overheated wiring and has been shown to result in fires or cause a loss of function on the affected circuit.
  

• Arc-faults can be caused by worn, damaged or breached electrical insulation on wire and cable, misapplied appliances or equipment cords, or loose electrical connections. These conditions have been found to occur in commercial, residential, and aircraft applications.
  
• Hazardous arcing conditions are also a concern in high voltage DC systems, including the future 42 VDC systems proposed for automotive applications.
  
• In residential applications, Consumer Products Safety Commission (CSPC) statistics indicate that problems with home wiring are associated with over 40,000 home fires annually. Similarly, the Federal Aviation Administration (FAA) has implicated electrical faults as a primary concern in numerous commercial aircraft applications and incidents, while the military has identified electrical faults as a significant contributor to safety issues and a lack of aircraft readiness.
  
• The Arc-Fault Circuit Interrupters (AFCI) will detect potentially hazardous arcing conditions and prevent catastrophic damage caused by electrical fires.
  

• Close any open doors or windows
• Clean or replace the filters as they may be dirty
• Ensure that nothing is obstructing the air inlet or outlet
• Ensure that the temperature that you are selecting is lower than the room temperature - use the temperature control (UP/DOWN) to lower your selection
• The overheat protection may be activated - wait 3 minutes until the temperature has decreased, then turn the unit on again

• Make sure the remote control is aimed at the unit
• Make sure that the distance between the remote control and the unit is not too far
• Make sure the batteries are not dead - replace them if necessary